SRUC Veterinary Services Client Survey

Page 1

1.1. As a valued customer we would like to identify the type of business you are in. Please select from the drop down.

Please select Veterinary Surgeon Consultant Pharmaceutical Company Farmer Other

a.1.a. If you selected Other, please specify:

2.2. Where are you based? Please tick relevant box.

Scotland

Wales

Northern Ireland

England

Other

a.2.a. If you selected Other, please specify:

This part of the survey uses a table of questions, view as separate questions instead?

3.3. Please tick ONE box per row to rate your satisfaction with our new telephone service 

Please don't select more than 1 answer(s) per row.

	Very satisfied	Satisfied	Dissatisfied	Not Applicable
Telephone message allows you to select the correct option
You get through easily to the Duty Vet
Your enquiry is dealt with efficiently by the Duty Vet
Any voicemail you leave for the Duty Vet is dealt with quickly and efficiently
Your enquiry is dealt with efficiently by the Admin Team
Any voicemail you leave for the Admin Team is dealt with quickly and efficiently

This part of the survey uses a table of questions, view as separate questions instead?

4.4. Please tick ONE box per row to rate your satisfaction with our product/service for the following:

Please don't select more than 1 answer(s) per row.

	Very satisfied	Satisfied	Dissatisfied	Not Applicable
General communication
Knowledgeable staff
Helpfulness of staff
Turn around time
Price list useability
Quality of post-mortem and/or histopathology reports
Quality of clinical pathology reports (serology, biochem, micro, molecular)
Quality of our analytical reports (soils, forage etc.)
Time taken to respond to query or issue
Being open and transparent in our dealings with you

5.5. Please provide details of any dissatisfaction with our reports or service. It is our genuine desire to achieve good client satisfaction so your comments are very important and helpful to us achieving this goal.

a.5.a. It is our policy to investigate and resolve any issues causing dissatisfaction so we would appreciate you providing your practice name and contact details to allow us to do this. Vet Practice or Company Name:

i.5.a.i. Your Name:

ii.5.a.ii. Email or phone number:

iii.5.a.iii. Submission Ref. if applicable:

6.6. Have you ever used the Vet Services pages of our website?

Yes

No

This part of the survey uses a table of questions, view as separate questions instead?

7.7. Please indicate how important each of the following is to you by ticking ONE on each row.

Please don't select more than 1 answer(s) per row.

	Extremely Important	Moderately Important	Not Important	Not Applicable
Price
Turnaround time
Expert opinion
Vet interpretation for submission from a clinical case
Vet interpretation for submission from monitoring samples
Courier service
Availability of packaging/consumables for practice
Full range of tests for farm animals

8.8. How do you like being kept up to date? Please choose relevant answer/s

Text

Email

Twitter

Facebook

Other Social Media

Website

Blog

Podcast

You tube

9.9. Please feel free to add any comments